Shipping & Return
All orders are package very discreetly in padded envelopes with heat sealed sachets inside, no mention of products names or the website name on the out side of the packages.
We ship to all countries including USA, Australia and New Zealand.
We ship orders from multiple warehouses: China and some cases from EU.
Depending on what you want to order and where to send, as well as to stock availability, we will offer shipping from the optimal warehouse.
We can ship via Regular Air Mail, Registered Airmail, EMS, NLPOST, EUB, UPS, Hong Kong Post, FedEx, DHL.
Most of orders are supplied with a tracking numbers. You will get it after your order has been shipped.
Registered Airmail: FREE
UPS, FedEx or DHL: $60
Registered Airmail: about 5-10 days
EMS: about 6-9 days
UPS, FedEx or DHL: about 5-7 days
We do not offer any guaranteed shipping dates, all estimated shipping dates and times are that of other curriers. If you have any complaints regards shipping times please take that up with the shipping/postal company.
Please wait at least 21 days before contacting us if your shipment has not arrived. Please note that we will no longer respond to any enquiries about the whereabouts your shipment, if made within the first 21 days. As much as we want to provide excellent customer service, we get far too many enquiries like this and it takes up a lot of our time to reply to each one. There is nothing we say or do for you anyway, other than to tell you to be patient. We will not call or chase up orders until the 21 days period as passed. We will reship the order after 21 business days if its not arrived and then file a claim for a lost package.
We do not offer reshipping or refunds if your envelope has been sized on the customs. But for some orders we can have exceptions.
We do not supply free samples, there is sample amounts for sale on the website and very reasonably priced. If you have doubts to our company – please contact us by e-mail and we prove that you can trust us.
If you made a mistake when ordering, just send us a message in the order details and we‘ll cancel it for you. Then just go ahead and submit a new order.
Our price include shipping fee ( EMS or Registered Air Mail)
Delivery time is all dependents on destination of shipment.
Please understand that these are only estimates based on our experience and there is always a possibility of delays caused by postal carriers.
Before purchasing any items from PlantFeedShop , you are required to check the state laws of your country.
PlantFeedShop do not offer refunds or money back guarantees if these happenings occur. We warn every buyer about these terms and conditions before purchasing any package.
Due to the nature of the products we sell, we are unable to accept returns.
Any defective, damaged or incorrect orders shipped will be replaced or refunded, if we are notified within 7 days of receiving your order and it is reasonable to do so.
Due to the product nature if any product was tampered with then this could cause serious harm to researchers if we was to resale also we could not guaranteed the purity, however any customers wishing to cancel an order have from the time of purchase to the time of shipment to cancel for a full refund, once the order has been shipped their is nothing we can do.
We do offer one replacement reship for any order which has not arrived with any 21 day period.
Please note the following points :
Customer has from the time of purchase to the time of shipment to cancel any order.
All sales are final once the order has been shipped from our warehouse.
We do not accept returns or supply a return address.
If you ordered the wrong item you cannot return or replace it.
If your product is lost in transit and it has been covered by a guaranteed (tracked) delivery, we will offer you a reship or refund free of charge except in cases specifically mentioned on the FAQ page. On the other hand, by choosing a non-covered (untracked) delivery, you agree to take all associated risks on yourself – we can not offer a reship or refund for items lost in transit in these cases.